Customer Ask
Our time to process the issues and provide resolutions is very high as our analysts don’t have the appropriate process and tools to analyze them and address them quickly
We implemented our “Exception Data Management” solution for a mid-sized Banking & Financial Services Organization. This helped to improve transparency on exception management tremendously”
“Our helpdesk analysts are raving about this solution. They are now able to respond to the issues and manage them through closure. ”
– SVP,
Helpdesk & Infrastructure management
Helpdesk & Infrastructure management
Higher Transparency and reduced cost of exception interception, root cause analysis and resolution
The Solution
Exception handling provides a framework where exceptions can manage end to end from originations to closure. This process includes an inventory of exceptions, assignment, classification, root cause analysis, solution definitions, solution assignment, solution implementation, data quality results, exception closure. The solution involves setting up the right operating model, set of workflows, set of bi-directional integration with Data Quality tools and stewardship tools.
Core Features
- Operating Model (Community, Domains, Assets)
- Stewardship Approval Workflows
- Security Implementation based on LOB access
- Integration with Data Quality and Exception Management System
